If you have any unresolved queries, require further information or fail to be completely satisfied with our services please contact us and we
will deal with the matter immediately.
These terms & conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance
with English law and shall be subject to the exclusive jurisdiction of the English law. These terms & conditions supersedes any other terms &
conditions that have been published by the company. It remains the responsibility of the Client to keep up to date and to request an up to
date copy of this document.
For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company, we or us” shall mean DML Electrical Engineers Limited and any of its Engineer’s or Operatives
(b) “The Customer, Client or you” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply
(c) “The Operative” or “Engineer” shall mean the representative appointed by the Company.
These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an
instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall
prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer
to the Company. By entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms &
- 1. GENERAL INFORMATION2. GUARANTEE TERMS AND INFORMATION
3. TERMS OF SERVICE AND ESTIMATES
4. PAYMENT TERMS
5. COMPLAINTS PROCEDURES
6. GUARANTEE CLAIMS
7. ACCEPTANCE OF QUOTATIONS AND CANCELLATIONS
8. FORMAL ACCEPTANCE OF QUOTATIONS AND TRADING TERMS
The Client has a legal duty to manage asbestos under regulation 4 of the Control of Asbestos Regulations 2006. The Company
cannot be held liable in the event any asbestos is discovered or disturbed that has NOT been included within any asbestos surveys. All
asbestos surveys have to be presented to any operatives carrying out works on site prior to works commencing and/or prior the
tendering/ quotation process to assist in preparation of risk assessments and method statements. All our operatives receive annual
asbestos awareness training and the Company carries out risk assessments to prevent the disturbance of any asbestos, however it is
the Clients responsibility to inform us of any asbestos and locations thereof.
b) Earthing and Bonding:
The Company cannot be held liable for any inadequacies in Earthing and Bonding (E&B) arrangements and as such there will be
additional costs to rectify this, unless this has been noted in the site survey and reflects within the cost of the quoted price. The
Company has a responsibility to ensure that it complies with wiring standards, and under current regulations we may not issue electrical
installation certificate’s to any premises that do not have adequate earthing and bonding arrangements until it has been rectified.
c) The Company is committed to Health & Safety and the wellbeing of its operatives and as such will not carry out any works that may put
at risk the Company or its Operatives.
d) We may require you to have all areas cleared where works are carried out i.e. furniture/ appliances moved from walls, cupboards
cleared out etc. This helps us to concentrate on the work in question, speeds up the installation period and therefore cuts down on
overall cost. Where it is not possible for you to do so, please contact us a reasonable period before the works are to commence so that
we may discuss this with you on site and provide any reasonable assistance.
e)All reasonable care and attention will be made to protect the property/ premises against damage using dust sheets and other protective
coverings where appropriate. We cannot, however, guarantee that no damage will occur in the course of the works and any damage
resulting due to negligence on our part will be made good at our expense. We shall not be liable for any damage caused by the action or
inaction of any other party.
f) Due to dust generated from certain works we may require you to remove any sensitive equipment or items from the area where the
works will be carried out. If this is not possible then please inform us prior to the commencement of the works and we shall take
reasonable measures to assist you in protecting such equipment or items. Please note that it may be impossible to provide complete
protection from dust in the works area.
a) Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made.
b) Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in
respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.
c) The guarantee is valid for 12 months from date of completion of works.
d) We will, at no cost to you, repair any faults on the fixed wiring system and replace any FAULTY equipment that the Company have
installed. Standard maintenance is excluded from the guarantee.
e) Broken equipment, equipment other than installed, drilling through electrical cables by others and alterations; other than by us; made to
the fixed wiring after the installation period are not covered by this guarantee.
f) In the event that any claim made under this guarantee is considered to be fraudulent or made dishonestly we will charge our current
call-out fees along with any other costs incurred. Please request a copy of our Schedule of Rates for charges.
g) Any nonrelated faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
h) The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where
recommended work has not been carried out.
i) Work will not carry a guarantee where the customer has been notified by the Operative or Company either verbally or indicated in ticked
boxes or in Comments/ Recommendations of any other related work which requires attention.
We carry out work to the highest standard possible and current wiring regulations/ industry standards. All works carried out by us are fully
documented. If you are unsure of a claim, please contact our office
a) Drawings, specifications, certificate’s, reports or any other document as drawn up by the Company remain the intellectual property of the
Company until such document/s have been paid for in full, as do any relevant software licences and/or system passwords. No document in
the Company’s ownership shall be distributed and/or published without the express permission of the Company
b) The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the
Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.
c) The Company reserves the right to withhold/ suspend supply of our services and/ or goods with immediate effect and at our own
discretion should there be any outstanding monies owed to us. We will not be held liable for any repercussions this may have on fulfilment of
contract deadlines or any other contractual responsibilities, nor will we accept any liability of charges
c) HOURLY RATE WORK: The total charge to the Customer shall consist of the cost of materials supplied by the Company (not exceeding
the trade purchase price of materials + 10%) & the amount of time spent by the Operative in carrying out works (including all reasonable
time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be
charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable.
d) Where a written quotation has been supplied to the Customer the total charge to the Customer referred to in the quote should not exceed
the actual time taken by more than 20% but may be revised in the following circumstances: —
(i) If after submission of the quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not
referred to in the quote.
(ii) If after submission of the quote there is an increase in the price of materials.
(iii) If after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote
was prepared, e.g. inadequate earthing and bonding arrangements.
e) Where appropriate, we will refill any chases or holes made in plaster, render, stud walls, ceilings and exterior walls. Any redecoration
required as a result of the works will be at the cost of the client. All due care and attention will be taken to minimize unnecessary damage.
f) Unless specifically instructed to us or specified in the quotation - building works i.e. fitting noggins, digging trenches for cables, core
drilling, lifting large amounts of carpet, floorboards or floor coverings or removal of any other building material – is not included in our costs.
g) If we are expected to provide our own waste disposal then this need to be specified to allow for extra costs, otherwise it will be assumed
that the Main Contractors waste disposal service may be used – (only applicable to construction sites and Main Contractor)
h) We will not be liable for any loss or damage due to leaks of any kind caused by disconnecting or removal of mechanical equipment or any
other electrical device/equipment connected to a plumbing or HVAC system due to faulty, old or worn out fixtures or unsatisfactory
workmanship from another party unless original equipment was installed by the Company.
i) The Company will not guarantee any work in respect of blockages in waste & drainage systems etc. The Company will not guarantee any
work undertaken on instruction from the customer & against the written or verbal advice of the Operative/Engineer.
j) The customer shall be solely liable for any hazardous situation in respect of Gas Safe Warning Notices or Electrical Danger Notifications
k) Engineers operate under their own Corgi Registration & as such are solely responsible for any Gas related work & subsequent liability.
l) The Company shall be entitled to fully recover costs or damages from any Operative/Engineer/Contractor not directly employed by the
Company whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.
m) The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is
due to any cause whatsoever beyond its reasonable control & the Company shall be entitled to a reasonable extension of the time for
performing such obligations e.g. Acts of God
n) In certain circumstances, the Company may require the Client to sign a Non-Disclosure Agreement to protect our intellectual property.
o) A Directors Agreement will have to be entered into where the Company supplies its products/ services to a Client whom is a Limited
a) Invoices are payable within ten working days of the date on the invoice
b) The Company does not offer a credit facility
c) An 8% APR finance charge will be applied to any amounts outstanding on unpaid overdue invoices in accordance with the Late
Payment of Commercial Debt Regulations 2002. The finance charge is calculated from the date the invoice is raised.
d) The Company reserves the right to withhold/ suspend supply of our services and/ or goods with immediate effect and at our own
discretion should there be any outstanding monies owed to us. We will not be held liable for any repercussions this may have on
fulfilment of contract deadlines or any other contractual responsibilities, nor will we accept any liability of charges
e) The material cost, or 30% of final value of quotation, (whichever specified in the quotation) will be required as a deposit before any
works commence and all materials will be delivered to site. Upon completion the balance will be invoiced.
f) Fortnightly or weekly interim valuations will be made, dependant on duration of works – if specified in the quotation
g) If no issue has been raised as to our terms upon commencement of works and/or supply of goods or upon issue of purchase orders/
acceptance of quotation, our terms will strictly prevail. Any such issue is to addressed to us in writing BEFORE commencement of
h) The Company has a strict payment policy and reserves the right to take any appropriate legal action to recover any outstanding
monies. Such action may include, but is not restricted to, a claim in the County Court.
i) Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the
Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in such goods
has passed to the Customer:
(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time &
without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
(ii) The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise
disposing of such goods.
j) Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such
goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith,
upon request, provide the Company with a certificate or other evidence of such Insurance.
a) Any complaints or disputes should be made in writing and can be sent to our office either by post or e-mail.
b) Alternatively, the NIC EIC complaints procedure may be followed. Full details are available at www.niceic.com
Our NIC EIC Approved Contractor Enrolment Number is 500555/000/D
a) For non-emergencies please phone our office or send us an e-mail.
b) For emergencies i.e. loss of critical power, lights, supplies to boilers or any other critical services please phone 0800 644 1210
a) Should you wish to accept our quotation please sign and return this document. Alternatively, you can reply to the e-mail and copy & paste
Section 9 into the body of the e-mail sent to you which includes the quotation. Please note: even if the Company’s Terms and Conditions, as
stipulated within this document, have not been formally signed they will still apply and be enforceable where acceptance of works have been
given verbally or by any other instrument.
b) Only in extreme scenarios do we reserve the right to postpone works 24 hours before works commence e.g. Acts of God, Family Loss or
Breach of Contract/ Payment Terms etc
c) Should you wish to cancel or postpone works please contact our office 3 days in advance.
d) Less than 3 days notice will result in a late cancellation fee of £50+VAT.
I/We hereby have read and accept the Terms and Conditions as detailed above, along with any Terms and Conditions that may have
been included in any written correspondence from the Company that may not be detailed above. I/We also understand that by
entering into a contract with the Company the Customer agrees irrevocably to waive the application of any Terms & Conditions other than
those detailed above.
Company Name: _____________________________________________________________
Full Address: ________________________________________________________________
Post Code: __________________
Footnotes (from quotations):
(1) Working in partnership with the policy lead at BERR (The Department for Business, Enterprise & Regulatory Reform), NMO is the UK
Enforcement Authority for the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations
2008 (the “RoHS Regulations”). These Regulations implement EU Directive 2002/95 which bans the placing on the EU market of new
electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated
biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.
(2) As stated in BS7671:2008 Wiring regulations for Electrical Installations Appendix 2